Global OEM Agreements

We understand that providing consistently excellent service to customers around the world is a tremendous challenge: let us help you!

Our global service network is able to provide local support, repair and stock holding of Edwards products direct to your field service organisation. Our flexible global service agreements can range from local phone and field support through to a permanent on-site presence integrated into your team at your customer’s facility.

Global service agreements allow us to ensure that you’re supported in the way that you require consistently around the world. We’ll agree exactly how you want our local team to work with your local team and your customers; streamlining administrative procedures to ensure there are no stumbling blocks to proving swift and effective support, reducing your costs and your customer’s downtime.

Global service agreements can be tailored to include out of hours and guaranteed response time support, stock-holding of replacement products and express delivery direct to your engineer or customer. Whether your requirements are simple or complex, we can offer a solutions package to meet your needs.

In Summary:

• Leverage our global capabilities to support your customers
• Flexible options